Return & Refund Policy

Mopzy.in

At Mopzy, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Returns

We offer returns under the following conditions:

• The product must be unused, unwashed, and in its original packaging.

• Return request must be raised within 7 days of delivery.

• The product must not be damaged due to misuse.

To initiate a return, please contact us with your:

• Order Number

• Full Name

• Reason for return

• Clear photos or videos (if product is damaged or defective)

📩 Email: mopzystore@gmail.com
📱 WhatsApp: 8089818937
📷 Instagram: @officialmopzystore

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2. Damaged or Defective Products

If you receive a damaged or defective product:

• Inform us within 48 hours of delivery

• Share an unboxing video and clear images

• After verification, we will offer a replacement or full refund

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3. Non-Returnable Items

• Used products

• Products without original packaging

• Items returned after 7 days

• Products damaged due to improper use

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4. Refund Process

• Once we receive and inspect the returned item, you will be notified.

• If approved, refund will be processed within 5–7 business days.

• Refund will be issued to the original payment method.

For Cash on Delivery (COD) orders:

• Refund will be processed via UPI or Bank Transfer.

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5. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.

• Once shipped, orders cannot be cancelled.

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6. Shipping Charges

• Return shipping charges may apply unless the product is defective or wrong item delivered.

• Original shipping fees (if any) are non-refundable.

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If you need help, feel free to contact us anytime:

📩 mopzystore@gmail.com
📱 WhatsApp: 8089818937
📷 Instagram: @officialmopzystore

Thank you for shopping with Mopzy.in ✨