Shipping policy

Shipping Policy

Mopzy.in

Thank you for shopping with Mopzy. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order is successfully placed.

2. Shipping Time

Estimated delivery time:

  • Metro Cities: 3–5 business days

  • Other Locations: 4–8 business days

Delivery timelines may vary depending on location, courier service, and unforeseen circumstances.

3. Shipping Charges

  • We may offer Free Shipping on selected promotions.

  • Standard shipping charges (if applicable) will be displayed at checkout.

4. Order Tracking

Once your order is shipped:

  • You will receive tracking details via SMS, WhatsApp, or Email.

  • You can track your order using the provided tracking link.

For tracking assistance, contact us at:
📩 mopzystore@gmail.com
📱 WhatsApp: 8089818937

5. Cash on Delivery (COD)

  • COD is available in selected locations.

  • Please ensure someone is available to receive the order at the delivery address.

  • Repeated refusal of COD orders may result in account restrictions.

6. Delays

While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Incorrect shipping details

  • High order volume during sale periods

Mopzy is not liable for delays caused by external courier services.

7. Incorrect Address

Please ensure your shipping details are accurate. Mopzy is not responsible for delays or lost shipments due to incorrect address information provided by the customer.

8. Damaged Packages

If your package appears damaged at the time of delivery:

  • Do not accept the parcel

  • Record an unboxing video

  • Contact us immediately within 48 hours

If you have any questions regarding shipping, feel free to contact us:

📩 mopzystore@gmail.com
📱 8089818937
📷 Instagram: @officialmopzystore

Thank you for choosing Mopzy.in ✨